PRIVATE POLICY
Welcome! I'm Claudia, and your privacy is very important to me. This policy is designed to give you a clear understanding of how I collect, use, store, and protect your personal information while providing you with the highest standard of care as your psychologist. I take confidentiality seriously and am committed to safeguarding your data in line with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
*Information I Collect
I only collect personal data that is necessary for our work together. Here’s what that includes:
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Contact Information: This might include your name, email address, phone number, and any other details needed to schedule appointments or communicate with you.
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Payment Information: If you need to make a payment for services, I may collect details such as billing address and payment method. These are securely processed through trusted third-party payment providers, and I do not store any payment details myself.
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Session Information: If you become a client, I will keep notes from our sessions. These are written in a personal notebook (not stored online) and help me track your progress and provide you with the best care.
*Why I Collect Your Data
I collect your data for a few key reasons:
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To Provide Services: To communicate with you, schedule our sessions, and support you during therapy.
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To Process Payments: If payments are necessary, your payment details are securely processed.
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To Track Progress: Your session notes are kept for the purpose of understanding and improving your treatment.
*How I Use Your Data
Your privacy is a top priority for me, and I will only use your personal information in ways that are necessary for providing the care you deserve. I’ll never use your data for anything outside the scope of our professional relationship, unless you explicitly ask for my help in connecting with other healthcare providers or there is a legal obligation to do so.
*Legal Basis for Processing Your Data
Under the GDPR, I process your data for the following reasons:
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Your Consent: When you provide your data to schedule appointments, pay for services, or share personal information during our sessions, you're giving me consent to use that data.
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Contractual Necessity: In order to fulfill our agreement to provide therapy, processing some of your data is necessary.
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Legal Obligations: In certain cases, I may need to retain your data to comply with legal or professional requirements.
*Data Retention
I’m committed to retaining your data only for as long as needed to support your care and fulfill any legal or tax requirements:
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Contact Information: Retained as long as we're working together and for a short period after, to cover administrative tasks like billing.
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Payment Information: Stored only for as long as necessary to complete your transaction, in line with tax laws.
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Session Notes: Kept in a personal notebook and secure. I hold onto these for as long as needed to help with your treatment, and once they’re no longer necessary, they’re safely destroyed.
*How I Protect Your Data
I take your privacy very seriously and take steps to ensure your information is secure:
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Secure Storage: Personal information and session notes are kept in physical formats in a private, secure location.
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No Online Storage for Notes: Your session notes are never stored online or in electronic form—except when necessary for communication or billing purposes.
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Access Control: Only I (or authorized individuals with your consent) have access to your data. Rest assured, no one else will see your personal information without your permission or unless required by law.
*Sharing Your Data
I respect your privacy and do not share your data with anyone unless necessary. Here are the few exceptions:
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Payment Processors: If you need to make a payment, I will share your payment information with trusted third-party processors, who securely handle the transaction.
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With Your Consent: If you want me to collaborate with another healthcare provider, I’ll share your information with them, but only after you’ve given me explicit permission.
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Legal Requirements: If required by law (e.g., legal disputes, court orders, tax obligations), I may have to disclose certain information.
*Your Rights
You have the right to control your data. Under the GDPR, you have several important rights:
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Right to Access: You can ask for a copy of the personal data I hold about you.
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Right to Rectification: If anything about your data is incorrect, you can ask me to fix it.
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Right to Erasure: You can request that I delete your personal data, with some exceptions based on legal or professional requirements.
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Right to Restrict Processing: You can ask me to limit how I use your data if there’s a problem with its accuracy or legality.
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Right to Withdraw Consent: You can withdraw your consent at any time if you no longer want me to process your data.
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Right to Object: In certain cases, you can object to how I process your data.
If you’d like to exercise any of these rights, or if you have any concerns about how your data is handled, feel free to get in touch with me at claudia@talkandcometherapy.com.
*Contact Information
I’m here to answer any questions you might have about your privacy or how I manage your data. You can reach me at:
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+31623386564
*Changes to This Privacy Policy
From time to time, I may update this privacy policy to reflect any changes in my practices or legal requirements. Any updates will be posted on my website, and the revised policy will take effect immediately. Please check back occasionally to stay informed about how your privacy is protected.